Post by mnnuman27 on Dec 5, 2023 5:35:33 GMT
This message will be sent to the customer immediately. When a customer adds in to talk to us In addition, I would like permission to share techniques for creating an impression on customers starting from the Greeting Message. You should also include the customer's name in the welcome message, which you can do on LINE OA. You should include Emoji within your welcome message. To make customers feel friendly and more relaxed You should attach a video. into the welcome message. It will make it easier for customers to understand the overall picture of our products or services. And this is an example of using a Greeting Message to impress customers. 2. 1 on 1 Chat Respond to customer chats 1:1 with a simpler management system. Organizing chats with tags The tag system will make it easier for you to find your customer groups. Please allow me to give an example of the use of STEPS Academy as follows.
Problem: STEPS Academy has up to 5 training courses, including DMS, DBM, DCM, DAT, and LOA. If today Phone Number List I had another DCM course open, How can I find out? Do I have any customers in my chat who are interested in learning DCM and have never studied? Solution: STEPS Academy has created Tags to segment customers into the following 3 categories: Tag “Course”, for example if you are interested in the DCM course, tag “DCM” Tag “Customer Caregiver” For example, Admin Ong is the person taking care of you, tag “Ong Takes Care”. Tag “Status” to indicate whether the customer has taken the course or not. For example, people who have not yet taken the course should tag “Lead”. Result: When I want to find potential customers to apply for DCM courses, I can find this group of people by searching for people tagged “DCM” and “Lead”. In addition to STEPS Academy being able to reach quality target groups, We can also know that Who is the admin who used to contact & take care of this customer? So that customers will receive service from the same admin.
Customers will not be confused. and feel continuous service Respond to customers faster with Quick Reply. Quick Reply is a way to set frequently used answers in advance. Then the admin can bring that answer to the customer immediately without wasting time retyping it. As always, please allow me to give another example of the use of STEPS Academy. Problem: From being an admin answering customer questions on LINE, I found that almost 70% of customers often contact LINE to ask similar questions, such as Please let me know the details of the Digital Marketing course. Please let me know the payment method. which I have to type to explain to new customers every time Or copy the answer from the Notes that I typed and kept. which is quite tricky If you want to answer on your computer, you'll need to open several programs. Moreover, If answering on a mobile phone, this will be very difficult. Solution: STEPS Academy has created frequently asked answers in advance in.
Problem: STEPS Academy has up to 5 training courses, including DMS, DBM, DCM, DAT, and LOA. If today Phone Number List I had another DCM course open, How can I find out? Do I have any customers in my chat who are interested in learning DCM and have never studied? Solution: STEPS Academy has created Tags to segment customers into the following 3 categories: Tag “Course”, for example if you are interested in the DCM course, tag “DCM” Tag “Customer Caregiver” For example, Admin Ong is the person taking care of you, tag “Ong Takes Care”. Tag “Status” to indicate whether the customer has taken the course or not. For example, people who have not yet taken the course should tag “Lead”. Result: When I want to find potential customers to apply for DCM courses, I can find this group of people by searching for people tagged “DCM” and “Lead”. In addition to STEPS Academy being able to reach quality target groups, We can also know that Who is the admin who used to contact & take care of this customer? So that customers will receive service from the same admin.
Customers will not be confused. and feel continuous service Respond to customers faster with Quick Reply. Quick Reply is a way to set frequently used answers in advance. Then the admin can bring that answer to the customer immediately without wasting time retyping it. As always, please allow me to give another example of the use of STEPS Academy. Problem: From being an admin answering customer questions on LINE, I found that almost 70% of customers often contact LINE to ask similar questions, such as Please let me know the details of the Digital Marketing course. Please let me know the payment method. which I have to type to explain to new customers every time Or copy the answer from the Notes that I typed and kept. which is quite tricky If you want to answer on your computer, you'll need to open several programs. Moreover, If answering on a mobile phone, this will be very difficult. Solution: STEPS Academy has created frequently asked answers in advance in.